3 SLA report

Overview

This section allows to view SLA reports, based on the criteria selected in the filter.

SLA reports can also be displayed as a dashboard widget.

Report

The filter allows to select the report based on the SLA name as well as the service name. It is also possible to limit the displayed period.

Each column (period) displays the SLI for that period. SLIs that are in breach of the set SLO are highlighted in red.

20 periods are displayed in the report. A maximum of 100 periods can be displayed, if both the From date and To date are specified.

Report details

If you click on the service name in the report, you can access another report that displays a more detailed view.

Note that negative problem duration does not affect SLA calculation or reporting.