event.acknowledge

Description

object event.acknowledge(object/array parameters)

This method allows to update events. Following update actions can be performed:

Close event. If event is already resolved, this action will be skipped.
Acknowledge event. If event is already acknowledged, this action will be skipped.
Unacknowledge event. If event is not acknowledged, this action will be skipped.
Add message.
Change event severity. If event already has same severity, this action will be skipped.
Suppress event. If event is already suppressed, this action will be skipped.
Unsuppress event. If event is not suppressed, this action will be skipped.

Only trigger events can be updated.
Only problem events can be updated.
Read/Write rights for trigger are required to close the event or to change event's severity.
To close an event, manual close should be allowed in the trigger.

This method is available to users of any type. Permissions to call the method can be revoked in user role settings. See User roles for more information.

Parameters

(object/array) Parameters containing the IDs of the events and update operations that should be performed.

Parameter	Type	Description
eventids (required)	string/object	IDs of the events to acknowledge.
action (required)	integer	Event update action(s). This is bitmask field, any combination of values is acceptable. Possible values: 1 - close problem; 2 - acknowledge event; 4 - add message; 8 - change severity; 16 - unacknowledge event; 32 - suppress event; 64 - unsuppress event.
message	string	Text of the message. Required, if action contains 'add message' flag.
severity	integer	New severity for events. Required, if action contains 'change severity' flag. Possible values: 0 - not classified; 1 - information; 2 - warning; 3 - average; 4 - high; 5 - disaster.
suppress_until	integer	Unix timestamp until which event must be suppressed. Required, if action contains 'suppress event' flag. Set '0' to make indefinitely suppression.

Return values

(object) Returns an object containing the IDs of the updated events under the eventids property.

Examples

Acknowledging an event

Acknowledge a single event and leave a message.

Request:

{
           "jsonrpc": "2.0",
           "method": "event.acknowledge",
           "params": {
               "eventids": "20427",
               "action": 6,
               "message": "Problem resolved."
           },
           "auth": "038e1d7b1735c6a5436ee9eae095879e",
           "id": 1
       }

Response:

{
           "jsonrpc": "2.0",
           "result": {
               "eventids": [
                   "20427"
               ]
           },
           "id": 1
       }

Changing event's severity

Change severity for multiple events and leave a message.