2 Problems

Overview

In Monitoring → Problems you can see what problems you currently have. Problems are those triggers that are in the "Problem" state.

Column	Description
Time	Problem start time is displayed.
Severity	Problem severity is displayed. Problem severity is originally based on the severity of the underlying problem trigger, however, after the event has happened it can be updated using the Update problem screen. Colour of the problem severity is used as cell background during problem time.
Recovery time	Problem resolution time is displayed.
Status	Problem status is displayed: Problem - unresolved problem Resolved - recently resolved problem. You can hide recently resolved problems using the filter. New and recently resolved problems blink for 2 minutes. Resolved problems are displayed for 5 minutes in total. Both of these values are configurable in Administration → General → Trigger displaying options.
Info	A green information icon is displayed if a problem is closed by global correlation or manually when updating the problem. Rolling a mouse over the icon will display more details: The following icon is displayed if a suppressed problem is being shown (see Show suppressed problems option in the filter). Rolling a mouse over the icon will display more details:
Host	Problem host is displayed.
Problem	Problem name is displayed. Problem name is based on the name of the underlying problem trigger.
Duration	Problem duration is displayed. See also: negative problem duration
Ack	The acknowledgement status of the problem is displayed: Yes - green text indicating that the problem is acknowledged. A problem is considered to be acknowledged if all events for it are acknowledged. No - a red link indicating unacknowledged events. If you click on the link you will be taken to the problem update screen where various actions can be taken on the problem, including commenting and acknowledging the problem.
Actions	History of activities about the problem is displayed using symbolic icons: - comments have been made. The number of comments is also displayed. - problem severity has been increased (e.g. Information → Warning) - problem severity has been decreased (e.g. Warning → Information) - problem severity has been changed, but returned to the original level (e.g. Warning → Information → Warning) - actions have been taken. The number of actions is also displayed. - actions have been taken, at least one is in progress. The number of actions is also displayed. - actions have been taken, at least one has failed. The number of actions is also displayed. When rolling the mouse over the icons, popups with details about the activity are displayed. See viewing details for the explanation on icons used in the popup for actions taken.
Tags	Event tags are displayed (if any).

Negative problem duration

It is actually possible in some common situations to have negative problem duration i.e. when the problem resolution time is earlier than problem creation time, e. g.:

• If some host is monitored by proxy and a network error happens, leading to no data received from the proxy for a while, the item.nodata() trigger will be fired by the server. When the connection is restored, the server will receive item data from the proxy having a time from the past. Then, the item.nodata() problem will be resolved and it will have a negative problem duration;
• When item data that resolve the problem event are sent by Zabbix sender and contain a timestamp earlier than the problem creation time, a negative problem duration will also be displayed.

Mass editing options

Buttons below the list offer some mass-editing options:

• Mass update - update the selected problems by navigating to the problem update screen

To use this option, mark the checkboxes before the respective problems, then click on the Mass update button.

Buttons

Buttons to the right offer the following options:

	Export page content to CSV.
	Display page in fullscreen mode.
	Display page in kiosk mode. In this mode only page content is displayed. The kiosk mode button appears when the fullscreen mode is activated. To exit kiosk mode, move the mouse cursor until the exit button appears and click on it. Note that you will be taken back to normal mode (not fullscreen mode).

Using filter

You can use the filter to display only the problems you are interested in. The filter is located above the table.

Viewing details

The times for problem start and recovery in Monitoring → Problems are links. Clicking on them opens more details of the event.

Note how the problem severity differs for the trigger and the problem event - for the problem event it has been updated using the Update problem screen.

In the action list, the following icons are used to denote the activity type:

• - problem event generated
• - message has been sent
• - problem event acknowledged
• - comment has been added
• - problem severity has been increased (e.g. Information → Warning)
• - problem severity has been decreased (e.g. Warning → Information)
• - problem severity has been changed, but returned to the original level (e.g. Warning → Information → Warning)
• - remote command has been executed
• - problem event has recovered
• - problem has been closed manually

Viewing details

The times for problem start and recovery in Monitoring → Problems are links. Clicking on them opens more details of the event.

Note how the problem severity differs for the trigger and the problem event - for the problem event it has been updated using the Update problem screen.

In the action list, the following icons are used to denote the activity type:

• - problem event generated
• - message has been sent
• - problem event acknowledged
• - comment has been added
• - problem severity has been increased (e.g. Information → Warning)
• - problem severity has been decreased (e.g. Warning → Information)
• - problem severity has been changed, but returned to the original level (e.g. Warning → Information → Warning)
• - remote command has been executed
• - problem event has recovered
• - problem has been closed manually