MSP Technical Support

Success as an MSP depends on building cost-effective and efficient processes that deliver high-quality services to customers. That requires the ability to scale quickly without limits.

Zabbix offers 7 simple, yet feature-full support tiers for Managed Service Providers (MSPs). To make choosing the right plan as easy as possible, you can simply let us know the number of devices under your management. And don't worry about exceeding host limits - you can always upgrade or just pay a fraction of the cost for additional hosts.

	1 000 hosts Get a quote	2 500 hosts Get a quote	5 000 hosts Get a quote	10 000 hosts Get a quote	20 000 hosts Get a quote	50 000 hosts Get a quote	Unlimited hosts Get a quote
Customers supported	無制限	無制限	無制限	無制限	無制限	無制限	無制限
Zabbix servers and proxies	無制限	無制限	無制限	無制限	無制限	無制限	無制限
Metrics included	無制限	無制限	無制限	無制限	無制限	無制限	無制限
Online support
Phone support
Support availability	8x5	8x5	24x7	24x7	24x7	24x7	24x7
Initial response time	8 hours	8 hours	4 hours	4 hours	4 hours	4 hours	2 hours
Remote troubleshooting	Option	Option	Option
Number of incidents	25	50	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
ZCU public by Zabbix	2	2	2	3	3	10	50
ZCS public by Zabbix			1	2	2	5	20
ZCP public by Zabbix						2	10
ZCE public by Zabbix							3
Support contacts	3	5	5	5	10	15	50
Legal entities covered	1	1	1	1	1	1	5

MSP technical support benefits

Concentrate on providing exceptional service to your customers, while Zabbix keeps your monitoring solution running smoothly.
Grow your business with the peace of mind that comes from knowing that no performance issue or downtime will affect it.

Supported languages

MSP support services are provided in English, Spanish, and Portuguese directly by the Zabbix team and many other languages by trusted Zabbix partners.

Flexibility and growth

We love to see your business grow and adjust according to the needs of your customers. That's why our service prices are not based on the number of customers you serve or the number of metrics you collect.

Purchase MSP technical support

Purchasing MSP Technical support is an easy and quick process

Request a quote by completing this simple form.
Confirm your order by PO or request for invoice
Accept MSP Terms & Conditions by paying the invoice
Start using MSP technical support services

MSP Technical Support FAQ

We are starting to provide services to a new customer. Are we required to report?

No. All MSP Technical Support tiers include unlimited number of customers. Whether you monitor 100 customers each with 1 device or 1 customer with 100 devices, it makes no difference for us. However, if on-boarding new customer hits Number of Hosts limit, please contact us to upgrade.

We need to upgrade in the middle of a support period. What are the conditions?

You may request upgrade to a higher tier at any time by following this procedure:

a pro-rata amount based on remaining number of incidents and a pro-rata amount based on remaining term are calculated, and smaller amount is selected as deductible amount;
fees for upgraded tier are reduced by deductible amount calculated above;
term of upgraded tier commences on date of the upgrade.

We have run out of incidents included within a particular MSP technical support tier and need to register yet another incident.

MSP Technical Support tiers are incident based. Which means you need to renew existing tier for another period or upgrade to a higher tier to register incident above the limit.

What level of assistance should we expect to receive within the initial response time?

In majority of cases, a solution to your problem or question will be provided within initial response time. If additional information is required, such information will be requested without delay.

What is the suggested approach/architecture to monitor several customers?

Zabbix is a distributed monitoring solution, where Zabbix Proxy is a perfect instrument to arrange data collection, buffering, and pre-processing from each location. Support for unlimited Zabbix Proxies is included with every MSP Technical Support tier. This makes it easy to install one or even several Zabbix Proxies at every customer's location and then transmit data in secure fashion to Zabbix Server.

Our MSP business requires higher limits on the number of users and Zabbix servers

Number of user and number of support Zabbix Servers can be extended. Just contact us to discuss special terms.

Request a quote

MSP Technical Support

1 000 hosts

2 500 hosts

5 000 hosts

10 000 hosts

20 000 hosts

50 000 hosts

Unlimited hosts

MSP technical support benefits

Supported languages

Flexibility and growth

Purchase MSP technical support

MSP Technical Support FAQ

1 000
hosts

2 500
hosts

5 000
hosts

10 000
hosts

20 000
hosts

50 000
hosts

Unlimited
hosts