MSP Technical Support

Success as an MSP depends on building cost-effective and efficient processes that deliver high-quality services to customers. That requires the ability to scale quickly without limits.

Zabbix offers 7 simple, yet feature-full support tiers for Managed Service Providers (MSPs). To make choosing the right plan as easy as possible, you can simply let us know the number of devices under your management. And don't worry about exceeding host limits - you can always upgrade or just pay a fraction of the cost for additional hosts.

1 000
hosts

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2 500
hosts

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5 000
hosts

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10 000
hosts

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20 000
hosts

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50 000
hosts

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Unlimited
hosts

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Customers supported Illimité Illimité Illimité Illimité Illimité Illimité Illimité
Zabbix servers and proxies Illimité Illimité Illimité Illimité Illimité Illimité Illimité
Metrics included Illimité Illimité Illimité Illimité Illimité Illimité Illimité
Online support
Phone support
Support availability 8x5 8x5 24x7 24x7 24x7 24x7 24x7
Initial response time 8 hours 8 hours 4 hours 4 hours 4 hours 4 hours 2 hours
Remote troubleshooting Option Option Option
Number of incidents 25 50 Unlimited Unlimited Unlimited Unlimited Unlimited
ZCU public by Zabbix 2 2 2 3 3 10 50
ZCS public by Zabbix 1 2 2 5 20
ZCP public by Zabbix 2 10
ZCE public by Zabbix 3
Support contacts 3 5 5 5 10 15 50
Legal entities covered 1 1 1 1 1 1 5

MSP technical support benefits

  • Concentrate on providing exceptional service to your customers, while Zabbix keeps your monitoring solution running smoothly.
  • Grow your business with the peace of mind that comes from knowing that no performance issue or downtime will affect it.

Supported languages

MSP support services are provided in English, Spanish, and Portuguese directly by the Zabbix team and many other languages by trusted Zabbix partners.

Flexibility and growth

We love to see your business grow and adjust according to the needs of your customers. That's why our service prices are not based on the number of customers you serve or the number of metrics you collect.

Purchase MSP technical support

Purchasing MSP Technical support is an easy and quick process
  1. Request a quote by completing this simple form.
  2. Confirm your order by PO or request for invoice
  3. Accept MSP Terms & Conditions by paying the invoice
  4. Start using MSP technical support services

MSP Technical Support FAQ

We are starting to provide services to a new customer. Are we required to report?
We need to upgrade in the middle of a support period. What are the conditions?
We have run out of incidents included within a particular MSP technical support tier and need to register yet another incident.
What level of assistance should we expect to receive within the initial response time?
What is the suggested approach/architecture to monitor several customers?
Our MSP business requires higher limits on the number of users and Zabbix servers
Request a quote