Zabbix Forum Mexico 2024 - Solutions for technology sustainability

November, 2024 - Currently, 15% of the world’s GDP is represented by the technology industry, which has a growth rate 2.5 times larger than the physical GDP. We must listen and understand what the Latin American market has to say beyond our ecosystem.

In Mexico, Zabbix Latam CEO Luciano Alves presented a study carried out by IDC and sponsored by Zabbix, titled "IT monitoring perspective in LATAM organizations". This study, based on a survey carried out with decision-makers in the areas of Finance, Retail, Telecommunications and Government of over 100 LATAM companies, sought to understand the journey of adopting IT monitoring platforms in organizations and the level of maturity of the market in terms of the adoption of these platforms and making data-based decisions.

According to Alves, one of the main findings revealed by the IDC study is that in LATAM, 54% of organizations will spend up to 15% of their revenue on IT, a figure that historically did not exceed 10%. It was also revealed that 87% of organizations are using or planning to use monitoring tools at a regional level, the figure in Mexico being 89%.

The first benefit respondents identified from having a monitoring system was an improvement in their security levels; secondly, an improvement in terms of team productivity; and thirdly, they provided better customer service. Among the challenges highlighted by the companies was the number and complexity of legacy systems that support business processes and procedures, in addition to technical teams that lack knowledge about monitoring technologies.

During the event, Dr. Luis Carlos Molina, Head of the Information and Communications Technologies Division at CENACE, presented the success case of using Zabbix in electrical system facilities of the Mexican government, while Manuel O'Brien, Leader of the Artificial Intelligence and Emerging Technologies Committee at AMITI and Director of Government and Regulatory Affairs at IBM for Mexico, Chile and Costa Rica, discussed the importance of using open source in companies and organizations.

Open source provides the possibility of disseminating the use of technology, allowing companies of different sizes and segments to have the freedom to use powerful tools in a culture of collaboration, which is why Zabbix finds it essential to make these spaces for discussion available.

In his presentation, Samuel Germán, Head of Customer Experience Center at T-Systems, Mexico, discussed infrastructure management and how Zabbix has become a strategic partner for them, since all its clients use it regardless of their many different needs and Zabbix is able to solve all of them. As in the case of SAT, where Samuel German said that “all the assessment required was carried out so we could migrate the entire infrastructure to this tool.”

Oscar de La Torre, Associate Director and Transformation & Innovation Leader at Kyndryl Mexico, talked about accelerating business growth using technology, explained how “open source allowed us to reach customers that we had not been able to access before, and thanks to the flexibility of the platform, we have an advantage that allows us to grow in the market, adjusting to various needs.”

In the last panel of the event, dedicated to the scenarios and challenges of organizations in the face of new technologies, Paul Lara, editor of Technology and chief information officer of Grupo Imagen-Excélsior, Pablo Gómez, President of AMITI and Global CEO of Axity, and Luciano Alves closed the event by discussing what lies ahead for companies and organizations in the face of the technological challenges they face, the gaps that still exist in the region and the need for companies, society and government to close them together.

About Zabbix  

Zabbix is the company responsible for developing the Zabbix software, a 100% open-source platform for collecting, analyzing and monitoring data in real time, which supports companies of various segments and sizes, going beyond technological infrastructure. In operation since 2005, the company’s headquarters is in Latvia, with branch offices in the United States, Japan and Latin America - in Mexico City (Mexico) and Porto Alegre (Brazil) -, in addition to a distributor in China.

With a global presence, it provides services to clients such as government institutions and some of the world’s largest telecommunications, finance, education, retail and health care companies. The services provided include consulting, 24/7 subscription and multi-level professional training. Zabbix has had an office in Latin America since September 2020 serving all countries in the region. Learn more on the company’s website.