Technical Account Manager

Location: Zabbix Headquarters, Riga, Latvia

As a part of our team you will:

• Provide technical support for customers before and after sales
• Manage customer expectations and lead them to customer satisfaction
• Evaluate customer need to suggest upgrades or additional features
• Identify solutions to reduce support costs
• Help with support teamwork coordination for better customer experience

What we expect:

• Higher education in Computer Science or a relevant field
• Solid technical background with hands-on experience in Linux system environments
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Experience and strong knowledge of environment architecture and large-scale systems
• Very good English

What we offer:

• Unique opportunity to work with one of the most widely used monitoring software’s in the world
• Work in international business environment (Zabbix has subsidiary offices in Japan, Brazil, Mexico)
• Competitive salary, premium health insurance, loyalty bonus, goodies and various gifts
• Company's courses, training sessions, professional and higher education compensation, conferences
• Various bonuses for young families and employees with children
• The freedom to choose between macOS and Windows, ensuring you have the tools you need to succeed
• Possibility to work in hybrid mode
• Company’s office is easily accessible with public transport or private car. Car and bicycle parking for free
• Collaborative, supportive and friendly work environment

Compensation:

• Monthly salary (gross): 3200.00 to 3600.00 EUR