problem.get

Description

integer/array problem.get(object parameters)

The method allows to retrieve problems according to the given parameters.

This method is for retrieving unresolved problems. It is also possible, if specified, to additionally retrieve recently resolved problems. The period that determines how old is "recently" is defined in Administration → General. Problems that were resolved prior to that period are not kept in the problem table. To retrieve problems that were resolved further back in the past, use the event.get method.

This method may return problems of a deleted entity if these problems have not been removed by the housekeeper yet.

This method is available to users of any type. Permissions to call the method can be revoked in user role settings. See User roles for more information.

Parameters

(object) Parameters defining the desired output.

The method supports the following parameters.

Parameter	Type	Description
eventids	ID/array	Return only problems with the given IDs.
groupids	ID/array	Return only problems created by objects that belong to the given host groups.
hostids	ID/array	Return only problems created by objects that belong to the given hosts.
objectids	ID/array	Return only problems created by the given objects.
source	integer	Return only problems with the given type. Refer to the problem event object page for a list of supported event types. Default: 0 - problem created by a trigger.
object	integer	Return only problems created by objects of the given type. Refer to the problem event object page for a list of supported object types. Default: 0 - trigger.
acknowledged	boolean	`true` - return acknowledged problems only; `false` - unacknowledged only.
action	integer	Return only problems for which the given event update actions have been performed. For multiple actions, use a sum of any acceptable bitmap values as bitmask (for example, 34 for acknowledge and suppress event).
action_userids	ID/array	Return only problems with the given IDs of users who performed the problem event update actions.
suppressed	boolean	`true` - return only suppressed problems; `false` - return problems in the normal state.
symptom	boolean	`true` - return only symptom problem events; `false` - return only cause problem events.
severities	integer/array	Return only problems with given event severities. Applies only if object is trigger.
evaltype	integer	Rules for tag searching. Possible values: 0 - (default) And/Or; 2 - Or.
tags	array	Return only problems with given tags. Exact match by tag and case-insensitive search by value and operator. Format: `[{"tag": "<tag>", "value": "<value>", "operator": "<operator>"}, ...]`. An empty array returns all problems. Possible operator types: 0 - (default) Like; 1 - Equal; 2 - Not like; 3 - Not equal 4 - Exists; 5 - Not exists.
recent	boolean	`true` - return PROBLEM and recently RESOLVED problems (depends on Display OK triggers for N seconds) Default: `false` - UNRESOLVED problems only
eventid_from	string	Return only problems with IDs greater or equal to the given ID.
eventid_till	string	Return only problems with IDs less or equal to the given ID.
time_from	timestamp	Return only problems that have been created after or at the given time.
time_till	timestamp	Return only problems that have been created before or at the given time.
selectAcknowledges	query	Return an `acknowledges` property with the problem updates. Problem updates are sorted in reverse chronological order. The problem update object has the following properties: `acknowledgeid` - `(ID)` ID of the update; `userid` - `(ID)` ID of the user that updated the event; `eventid` - `(ID)` ID of the updated event; `clock` - `(timestamp)` time when the event was updated; `message` - `(string)` text of the message; `action` - `(integer)`type of update action (see `event.acknowledge`); `old_severity` - `(integer)` event severity before this update action; `new_severity` - `(integer)` event severity after this update action; `suppress_until` - `(timestamp)` time till event will be suppressed; `taskid` - `(ID)` ID of the task if the current event is undergoing a rank change. Supports `count`.
selectTags	query	Return a `tags` property with the problem tags. Output format: `[{"tag": "<tag>", "value": "<value>"}, ...]`.
selectSuppressionData	query	Return a `suppression_data` property with the list of active maintenances and manual suppressions: `maintenanceid` - `(ID)` ID of the maintenance; `userid` - `(ID)` ID of user who suppressed the problem; `suppress_until` - `(integer)` time until the problem is suppressed.
filter	object	Return only those results that exactly match the given filter. Accepts an object, where the keys are property names, and the values are either a single value or an array of values to match against. Does not support properties of `text` data type.
sortfield	string/array	Sort the result by the given properties. Possible values: `eventid`.
countOutput	boolean	These parameters being common for all `get` methods are described in detail in the reference commentary page.
editable	boolean
excludeSearch	boolean
limit	integer
output	query
preservekeys	boolean
search	object
searchByAny	boolean
searchWildcardsEnabled	boolean
sortorder	string/array
startSearch	boolean

Return values

(integer/array) Returns either:

an array of objects;
the count of retrieved objects, if the countOutput parameter has been used.

Examples

Retrieving trigger problem events

Retrieve recent events from trigger "15112."

Request:

{
           "jsonrpc": "2.0",
           "method": "problem.get",
           "params": {
               "output": "extend",
               "selectAcknowledges": "extend",
               "selectTags": "extend",
               "selectSuppressionData": "extend",
               "objectids": "15112",
               "recent": "true",
               "sortfield": ["eventid"],
               "sortorder": "DESC"
           },
           "id": 1
       }

Response:

{
           "jsonrpc": "2.0",
           "result": [
               {
                   "eventid": "1245463",
                   "source": "0",
                   "object": "0",
                   "objectid": "15112",
                   "clock": "1472457242",
                   "ns": "209442442",
                   "r_eventid": "1245468",
                   "r_clock": "1472457285",
                   "r_ns": "125644870",
                   "correlationid": "0",
                   "userid": "1",
                   "name": "Zabbix agent on localhost is unreachable for 5 minutes",
                   "acknowledged": "1",
                   "severity": "3",
                   "cause_eventid": "0",
                   "opdata": "",
                   "acknowledges": [
                       {
                           "acknowledgeid": "14443",
                           "userid": "1",
                           "eventid": "1245463",
                           "clock": "1472457281",
                           "message": "problem solved",
                           "action": "6",
                           "old_severity": "0",
                           "new_severity": "0",
                           "suppress_until": "1472511600",
                           "taskid": "0"
                       }
                   ],
                   "suppression_data": [
                       {
                           "maintenanceid": "15",
                           "suppress_until": "1472511600",
                           "userid": "0"
                       }
                   ],
                   "suppressed": "1",
                   "tags": [
                       {
                           "tag": "test-tag",
                           "value": "test-value"
                       }
                   ]
               }
           ],
           "id": 1
       }

Retrieving problems acknowledged by specified user

Retrieving problems acknowledged by user with ID=10